Emergency Response Teams Combine to continue to offer support to those in need.

Covid 19

If you need assistance, you can continue to phone the Waikato Welfare Call Centre on 0800 800 405. This helpline is open 9am-5pm, seven days a week.

A new Northern Emergency Operating Centre has been set up this week to provide a combined civil defence response as the country moves into Alert Level 2.

The new Combined Emergency Operating Centre is made up of staff from Waikato District Council, Hamilton City Council, Thames-Coromandel District Council, Hauraki District Council and Matamata-Piako District Council and is based in Hamilton.

Staff from all five councils will continue to provide assistance to their local communities, but have also come together in a civil defence capacity to get the job done as we continue to battle COVID-19.

A number of Emergency Operating Centre’s (EOC) were established across the Waikato on the first day of Level 4 lockdown on Thursday 26 March and have been operating seven days a week dealing with the non-health related responses to the COVID-19 pandemic and in support of the Ministry of Health.

For the full media release, see here.

Many thanks,


Teresa Hancock

Senior Communications & Engagement Advisor

Waikato District Council

Te Kaunihera aa Takiwaa o Waikato


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